Shipping information

When you have received the automated tracking email it sometimes may take up to 48 hours for the tracking information to be updated in the DHL system. If there is no status or change on the tracking after 48 hours, please submit a request to our support team and we will gladly assist you in obtaining an update or determine the status of your package.

Sizing kits are shipped by:
– US: USPS
– Finland: DHL
– EU: DHL
– The rest of the world: DHL
 
Rings are shipped by:
– US: DHL
– Finland: DHL
– EU: DHL
– The rest of the world: DHL

 

How long for the sizing kits to be delivered: Sizing kits are shipped approximately 24-48 hours after your order has be placed.

No worries, these things do happen!

 

If you accidentally put the wrong shipping address or didn’t update your shipping address here’s what can be done:
1.   If the order has not been collected by the carrier from our factory we can hold the package and make any address changes as needed.
2.   If the parcel is already with the carrier you can make the required changes with DHL directly through the On-Demand Delivery Portal, found in the shipping email you received from DHL.

 

Please note: if you select Signature Release via the On-Demand Delivery service this does release both the carrier (DHL) and Oura from any liability if the parcel is lost or damaged.

As Oura rings are delivered with Signature Required on Delivery, we do recommend that you use a shipping address where someone will be available to take delivery and sign for the ring.

 
If you need to change the shipping address to one where a signature on delivery can be obtained, please see the directions on how to do this in the What If the Shipping Address is incorrect FAQ.
 
The estimated delivery time for the ring, as quoted by the carrier, is: 3-5 days (this may be longer for some remote areas). The actual delivery time itself cannot be guaranteed due to the possibility of carrier related issues which are beyond Oura’s control.

Oura’s shop base country is Finland. This may mean that your payment may be subject to foreign transaction fees if a credit card is used. For more information please check with your card’s issuing bank.

 
Rings are shipped from within the EU. Oura delivers according to Incoterms rules 2010 as mentioned below.

DDP – Delivered Duty Paid


Oura is responsible for delivering the goods to the named place in the country of the buyer and pays all costs in bringing the goods to the destination including import duties and taxes.

DAP – Delivered at Place 


Oura pays for carriage to the named place, except for costs related to import clearance, and assumes all risks prior to the point that the goods are ready for unloading by the buyer.

When transporting goods across international borders, shipments are subject to duties and taxes as determined by customs in the destination country. If you are unsure of the duties and taxes that may be required to take delivery of your Oura ring or sizing kit for your delivery destination country, we suggest checking the regulations for your destination country.

National Winner Nordic Startup Awards 2017 Reddot Award 2018 Winner European Union - European Regional Development Fund leverage from the EU 2014-2020