Shipping information

It can take up to 48 hours for the tracking information to update once you have received the automated tracking email. If there is no status or change on the tracking after 48 hours, please contact us via email at support@ouraring.com and we will gladly assist you in obtaining an update or determine the status of your package.


Please allow 24 hours from the time of delivery for your tracking to update. The carrier can occasionally mark a package delivered before it actually arrives, and it can sometimes arrive 1-2 days later.

Sizing kits are shipped by:
– US: USPS
– Finland: Posti
– EU: GLS
– The rest of the world: UPS
 
Rings are shipped by:
– US:UPS
– Finland: Posti
– EU: GLS
– The rest of the world: UPS

 

How long for the sizing kits to be delivered: Sizing kits are shipped 5-10 days after your order has cleared.

No worries, these things do happen!

If you accidentally put the wrong shipping address or didn’t update your shipping address here’s what can be done:

  1. If the order has not been collected by the carrier from our factory we can hold the package and make any address changes as needed.
  2. If your ring is being shipped via GLS, you as the consignee are able to contact GLS and change the address directly with GLS.

If your ring is being shipped via UPS please be aware that once the ring has shipped, UPS will not allow Oura to make any address changes until first delivery failure has occurred. The only options once the package is in transit are: Hold for pick up at UPS Access Point, Hold for pick up at Customer Centre, Deliver on an alternate day or Return to shipper.


Alternatively the customer as the consignee can sign up to the UPS online services and make any address changes that they need to make that way.

A signature may not always be required for delivery and no one is available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location such as a front porch etc.

A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

 

The estimated delivery time for the ring, as quoted by the carrier, is: 3-5 days (might be longer for remote areas). The actual delivery time itself cannot be guaranteed due to the possibility of carrier related issues which are beyond Oura’s control.

Oura shop base country is Finland. This may mean that your payment can be subject to foreign transaction if credit card is used. Please check for more information with your card issuing bank.

 

Rings are shipped from EU. Oura delivers according to Incoterms® rules 2010 as mentioned below.

DDP – Delivered Duty Paid


Oura is responsible for delivering the goods to the named place in the country of the buyer and pays all costs in bringing the goods to the destination including import duties and taxes.

DAP – Delivered at Place 


Oura pays for carriage to the named place, except for costs related to import clearance, and assumes all risks prior to the point that the goods are ready for unloading by the buyer.

When transporting goods across international borders, shipments are subject to duties and taxes as determined by customs in the destination country. If you are unsure of the duties and taxes that may be required to take delivery of your Oura ring or sizing kit for your delivery destination country, we suggest checking the regulations for your destination country.

National Winner Nordic Startup Awards 2017 Reddot Award 2018 Winner European Union - European Regional Development Fund leverage from the EU 2014-2020