Customer Success Training and Support Packages

Training and Consultation Meetings

Implementation includes the following meetings and services, as applicable:

• Kick Off Meeting: Oura will host a Kick Off Meeting for up to 60 minutes for Buyer to introduce the Products and Services purchased (if applicable), explain the ring sizing and ring order processes, discuss the immediate next steps, and proposed timeline. It is the responsibility of Buyer to ensure the appropriate personnel attend the Kick Off Meeting.
• Deployment Meeting: Oura will meet with the Buyer for up to 60 minutes to inform the Buyer of best practices for collecting Oura Ring sizes, placing the order, and distributing rings. Oura may provide onboarding materials that the Buyer may distribute to their end users with additional information on product features.
• Software Training: Oura will host a single training session for up to 60 minutes which covers logging into the Oura Teams and/or Health Risk Management (“HRM”) platform for the first time as an administrator, adding coaches and admins, creating groups, inviting members, navigating the platform, and accessing data. It is the responsibility of Buyer to ensure the appropriate personnel attend the Software Training.

Oura Project Health Checks

• Kick Off Meeting: Oura will host a Kick Off Meeting for up to 60 minutes for Buyer to introduce the Products and Services purchased (if applicable), explain the ring sizing and ring order processes, discuss the immediate next steps, and proposed timeline. It is the responsibility of Buyer to ensure the appropriate personnel attend the Kick Off Meeting.
• Deployment Meeting: Oura will meet with the Buyer for up to 60 minutes to inform the Buyer of best practices for collecting Oura Ring sizes, placing the order, and distributing rings. Oura may provide onboarding materials that the Buyer may distribute to their end users with additional information on product features.
• Software Training: Oura will host a single training session for up to 60 minutes which covers logging into the Oura Teams and/or Health Risk Management (“HRM”) platform for the first time as an administrator, adding coaches and admins, creating groups, inviting members, navigating the platform, and accessing data. It is the responsibility of Buyer to ensure the appropriate personnel attend the Software Training.

All Customer Success Training and Support Packages include:

• Customer Support: The Buyer is assigned one Oura representative who will serve as the Buyer’s main point of contact. This representative will in their discretion include the proper Oura personnel for any support issues or direct the Buyer to the appropriate support channel. The Buyer shall designate one reciprocal point of contact to serve as a counterpart to the Oura point of contact.
• Ongoing Product and Technical Support: The Oura Customer Success Team will assist with new orders, returns and exchanges (only if such returns and exchanges occur within 30 days of Buyer’s receipt of the original order), product questions, and technical issues.

Additional Product or Software Training

Oura will work closely with the Buyer to help schedule additional product or software training, if necessary. Buyer understands and agrees that any additional service hours provided by Oura which exceed the amount of service hours included in the Training and Support Package purchased, as well as any additional hours of product or software training will be billed at Oura’s then current hourly rates, pursuant to the terms of the Oura for Business Products and Services Agreement found at https://ouraring.com/business/terms-and-conditions.