Shipping

No worries, these things do happen!

If you accidentally put the wrong shipping address or didn't update your shipping address here's what can be done:

If the order has not been collected by the carrier from our factory we can hold the package and make any address changes as needed.

You are able to contact DHL directly through the On-Demand Delivery Portal found in the shipping email you received from DHL

A signature may not always be required for delivery and no one is available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location such as a front porch etc.

A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

The estimated delivery time for the ring, as quoted by the carrier, is: 3-5 days (might be longer for remote areas). The actual delivery time itself cannot be guaranteed due to the possibility of carrier related issues which are beyond Oura's control.

Oura shop base country is Finland. This may mean that your payment can be subject to foreign transaction if credit card is used. Please check for more information with your card issuing bank.

Rings are shipped from EU. Oura delivers according to Incoterms® rules 2010 as mentioned below.

DDP – Delivered Duty Paid

Oura is responsible for delivering the goods to the named place in the country of the buyer and pays all costs in bringing the goods to the destination including import duties and taxes.

DDP – Delivered Duty Paid

Oura is responsible for importing and delivering Products to the named place in the country of the buyer. Oura is responsible for paying all costs related to the import of the Products into the country of the buyer and will charge tax at the applicable rate based on the delivery address for the Products. Oura will issue a compliant tax invoice for any local indirect taxes due on the sale, as required under local law.