Pre-Order Update #5: Statuses and Schedules

Have you already pre-ordered the new Oura ring? The Pre-Order Updates section of our site is the place to check for new updates, important dates and exclusive sneak peeks. We’ll be publishing updates approximately every two weeks. In this week’s pre-order update we take a quick look at schedules and statuses.

When will rings be shipped out?

The current estimate is that the first rings will be shipped out in May (updated). If you ordered around Slush (November 30) when we launched the new ring, you’ll be among the first to get the ring. If you ordered yesterday (April 2018), we estimate that you’ll get your ring in June or July – owing to the large number of orders we’ve got.

In other words, the time span for pre-order deliveries is from May to July. The rings will be shipped out on a first-come-first-served basis, with slight variations depending on which ring designs and ring sizes we have in stock at that very moment. Whenever we get new rings from the factory, we’ll be sending them out straight away. Thanks for your patience, we know it’s almost too exciting! Once the orders start rolling out, we hope to give a better estimate of your specific order and its timeline.

For some countries the shipments will start during Q3/2018, because of the time it takes to get import approvals. This is the current list of Q3 shipment countries: India, Japan, Malaysia, Mexico, Russian Federation, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand and United Arab Emirates. For the latest information, see this page.

Is there a way to find out the exact delivery date for my order?

At this moment, we can only estimate the delivery month range – and even that is not set in stone.

When will sizing start?

This week we have sent an email to the very first pre-orderers notifying them that they can confirm their size or order a sizing kit. This email hasn’t been sent to all pre-orderers yet. We’re testing that everything goes smoothly and finding out the right size is easy according to our instructions. That’s why we’ll be starting the sizing in smaller batches too. If all goes according to plan, we’ll roll the ability to choose a size to everyone in the next two weeks. You’ll get a personal email with instructions and we’ll also publish a Ring Sizing Mega Post (Pre-Order Update) to answer nearly all of your questions.

When will I get a sizing kit?

The Oura ring sizing kits will start shipping out during the first week of May (updated). They will be free for pre-orderers.

The sizing kits will not be the only way to find out your size. You can use your first Oura ring as a reference, try on the standard wide-band ring sizers in a jewelry store or 3D print your ring sizers.

If you’re unsure about your size and want to wear a ring sizer for a longer period of time, we recommend ordering a sizing kit. You won’t lose your place in the order queue even if your order the sizing kit. You will be able to confirm your size or order a sizing kit once you get the sizing email (within the next two weeks, depending on the sizing batch you’re in).

To summarize:

  • We have sent a sizing invitation email to a small first batch of pre-orderers.
  • You will be able to confirm your size or order a free sizing kit only after you get the sizing invitation email.
  • The sizing invitation emails will go out within the next 2 weeks.
  • The rings will be shipped based on the order we have received the pre-orders, first-come-first-served.

When will the new app be available?

The new Oura app will be available as an update for pre-orderers (and current users) in time for the new ring: late April is the current estimate. (UPDATE: the iOS version is now available from the App Store. The Android version will be published before the rings start shipping.) We’re currently working on the app and finalizing all the cool new features. Some features, such as the on-demand resting heart rate tracking, will be available as an app update during summer 2018 just because want to get them right before we release them into the wild. We’ll share more information about the new app in the upcoming updates and blog articles.

Anything else?

Thanks for everyone for pre-ordering, and showing your support and enthusiasm! The pre-orders for the new Oura ring are coming to an end soon as will the pre-order discounts (April 30 is the last day). All pre-orderers will have the ability to order a free sizing kit as well as securing their place among the first to lay their hand (finger) on the new ring.

We’ll be back soon with another update!

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